In consequence of the government and company policies toward liberalization of the of the telecommunication sector, and due to the new regulatory environment and the new licensing procedures, we define the main role of the Operators services section is to account mange the new market segment called Business Partners.

 Guidelines for defining business partners definition and management processes are still to be formed once this section is transformed, we expect things to be clear soon. However, this section duties and responsibilities currently include managing projects that fall under the category of telecom operators as follows:

 · International Operators:1. studying appropriate methodologies to manage the relationship with international companies that Omantel enters into service provision agreements with. These include those with partnership or revenue sharing basis. Orange Business Services is one of the examples for this. With Orange Business Services we implemented signed agreement which includes facilitating the SWIFT service provision to banks and financial institutes and support the migration from X2.5 to the IP based system. Moreover, we will work on service provisions that will be offered be Orange Business Services and manage them. 2. receiving offers from international companies and suggesting Business opportunities to be studied by appropriate departments.

· KOM: we will become the contact point for service provisions for our customers at KOM to assure customer satisfaction. Our services will include call centers, leased lines, IP telephony, ISDN primary access and others.

· Audio text: we will account manage their business and provide them with a single point of contact to follow-up their position and support them until they are capable of producing revenue in line with other companies in the region.

· Internet Service/Content providers: we will account manage ISPs as they are Omantel customers whom we consider partner ISPs utilizing our network to sell their services.

· Interconnection agreements: According to the telecom regulatory environment  and the licensing procedures, Omantel will sign interconnection agreements with telecom operators including subsidiary mobile, fixed, ISP …etc. Account management of these operators whom we consider business partners will be handled by operators services section.

· Bulk Capacity resellers: Omantel is looking forward to work with bulk capacity resellers and envisages the potential business in this area.

Note:

·  This section is going through a restructuring process.

·  If you fall under any of these categories or need more information on any of  them; please contact: 

E-mail: issam@omantel.co.om